Returns & Exchange Policy


YOU MAY NOT LOVE YOUR ITEM WHEN YOU RECEIVE IT.

HAVE NO FEAR, WE UNDERSTAND! 

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. We understand that purchasing eyewear online is a risky investment. Are they going to fit right? Will I like them on my face? There are many hesitations involved; we would like to put your mind at ease with this process. Iryz eyewear extends the best possible return policy to make sure that you are happy with the eyewear purchased on our site. If you did not like the fit, colour or design simply exchange the product within 7 days of delivery.

7 days easy returns policy subject to the following conditions:

-The product must be returned without any scratches or damage.

-Must be returned in its original packaging.

-Must not be a sale item. All products on sale are non-refundable.

-No refunds unless the products received were damaged

We will arrange for the product pickup from your location unless specified otherwise. All returns, exchange and warranty claims will be processed after examining the claim and approval from us.

We do not cover breakage of product and no returns or replacements will be given for such broken products.

Send us the order number with a snapshot of the product wished to be returned at support@iryz.in

The customer will need to pack the product and courier it back at the following address :: 

B-127,sector-63,Noida,Uttar Pradesh -201307

Make sure you mention the Following Details

At the backside of our Retail Invoice/Bill and place the bill safely inside the package along with the product.

1.Name

2.Order Number

3.Exchange Product Code

4.Reason for Exchange/Size

5.Reason for Refund.Bank Account Number , IFSC CODE & Account Holder’s Name

Once we receive the product we will ship the exchange tee back to you or process full refund in 3-5 days to your bank account.

Please be clear that in case we don’t have reverse pickup facility so in both exchange or refund cases the customer will need to courier the package back to us.For order value under Rs 1000/- customers would be charged Rs 300/- as reverse shipping and processing fee.

 

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